be345 Privacy Policy
We are committed to protecting your personal data. This policy explains exactly what information be345 collects, how it is used, and the rights you hold over your own data.
1Introduction
be345 ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of every player who registers for or uses the be345 online casino and sports betting platform. This Privacy Policy ("Policy") sets out in clear terms the categories of personal data we collect from you, the purposes for which that data is processed, the legal bases on which we rely, and the rights available to you as a data subject under applicable law.
This Policy applies to all personal data collected through the be345 website, mobile interface, customer support channels, and any other point of contact through which you interact with the Platform. By registering an account or using any part of the Platform, you confirm that you have read and understood this Policy. This Policy should be read alongside our Terms & Conditions, which govern your use of the be345 Platform as a whole.
be345 does not sell your personal data to third parties. We do not share your information with advertisers or marketing networks for their own commercial purposes. Any data sharing described in this Policy is limited strictly to what is necessary to operate the Platform, meet our legal obligations, and protect all users.
2What Personal Data We Collect
When you use be345, we collect the following categories of personal data:
3How We Use Your Personal Data
be345 uses your personal data only for the purposes listed below. We do not process your data in ways that are incompatible with these stated purposes without first obtaining your explicit consent:
- Account registration and management — to create and maintain your player account, verify your identity, and confirm that you meet our eligibility requirements including the minimum age of 21 years.
- Payment processing — to handle your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted methods, and to maintain accurate records of all financial transactions on your account.
- Platform operation and improvement — to deliver games, sports betting markets, and all other services on the Platform, and to analyse usage patterns in order to improve quality and reliability for all players in Bangladesh.
- Legal compliance and fraud prevention — to meet applicable anti-money laundering (AML) obligations, KYC requirements, responsible gaming regulations, and any other legal or regulatory requirements governing online gaming platform operations.
- Customer support — to respond to your queries, complaints, and requests, to record your interactions with our support team, and to improve our service based on that feedback.
- Responsible gaming monitoring — to monitor gaming activity and identify patterns that may indicate problem gambling, so that we can prompt appropriate responsible gaming tools or direct you to support resources when needed.
be345 does not use your personal data for fully automated decision-making that produces significant legal effects without human review. Any account action — such as a suspension, KYC hold, or withdrawal review — that materially affects your account is reviewed by our compliance or support team before being finalised.
4Legal Basis for Processing
be345 processes your personal data on the following legal bases, depending on the nature of the processing activity involved:
- Contractual necessity — processing required to fulfil our obligations to you under the Terms & Conditions, including operating your account, processing payments, and delivering gaming services.
- Legal obligation — processing required for be345 to comply with applicable laws and regulations, including AML and KYC requirements, responsible gaming obligations, and tax or financial reporting duties.
- Legitimate interests — processing in the legitimate interests of be345 or our users where those interests are not overridden by your privacy rights, for example fraud detection, platform security, and service improvement analytics.
- Consent — where we process your data for purposes beyond those listed above, such as sending promotional communications, we will first obtain your explicit consent. You may withdraw that consent at any time by contacting [email protected].
5How We Share Your Data
be345 may share your personal data with third parties only in the following strictly limited circumstances:
- Payment service providers — we share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, and other processors to authorise and complete your transactions. These providers operate under their own privacy policies.
- Game and technology providers — we share technical session data (player ID, session token) with game content providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi solely to deliver their games through the Platform. These providers do not receive your identity or payment data.
- Regulatory and law enforcement authorities — we may disclose your data to relevant government bodies, financial intelligence units, or law enforcement agencies where required to do so by applicable law, court order, or regulatory direction.
- Fraud prevention and security partners — we may share data with third-party fraud detection and cybersecurity providers who assist us in identifying and preventing fraudulent activity, account takeovers, and other security threats.
All third parties with whom be345 shares personal data are required to implement appropriate technical and organisational security measures to protect that data and are contractually prohibited from using it for any purpose beyond what is necessary to provide the service they deliver to be345.
6Payment Data and Local Mobile Wallets
be345 is built around the payment infrastructure most familiar to Bangladeshi players. When you make a deposit or withdrawal using bKash, Nagad, or Rocket, your mobile wallet number and transaction reference are transmitted to the relevant payment provider to authorise and complete the transaction. be345 does not store your bKash or Nagad PIN at any point.
Transaction records — including the date, amount, and mobile number associated with each deposit and withdrawal — are retained as part of your account history for a minimum of five years for AML compliance and dispute resolution purposes. You can view your full transaction history via your account dashboard at any time.
be345 does not share your bKash, Nagad, or Rocket wallet numbers with any third party other than the payment provider itself for the purpose of processing your specific transaction. Your mobile wallet number is never used for marketing purposes or shared with advertising partners.
7Data Retention
be345 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
- Account and identity data — retained for the duration of your account and for a minimum of five years following account closure, to comply with AML record-keeping requirements and to handle post-closure disputes.
- Financial transaction records — retained for a minimum of five years from the date of each transaction, in compliance with financial record-keeping regulations applicable to payment service operations.
- Support communications — retained for two years from the most recent communication in a support thread, or longer where the communication relates to a formal complaint, legal matter, or open account investigation.
8Your Rights Over Your Personal Data
As a registered player on the be345 Platform, you hold the following rights regarding your personal data. To exercise any of these rights, contact us at [email protected]:
- Right of access — request a copy of the personal data be345 holds about you, together with information about how it is processed and on what legal basis.
- Right to rectification — if any data we hold about you is inaccurate or incomplete, request that it be corrected or updated. Some account information can also be updated directly in your account settings.
- Right to erasure — in certain circumstances, request that be345 delete the personal data it holds about you. This right is subject to overriding legal obligations, for example transaction records we are required by law to retain.
- Right to restriction of processing — request that be345 restrict the processing of your personal data in specific circumstances, for example while a dispute about data accuracy is being resolved.
- Right to data portability — receive a copy of the personal data you have provided to be345 in a structured, machine-readable format, and request that we transmit it to another provider where technically feasible.
- Right to object — object to the processing of your personal data where that processing is based on our legitimate interests. Where you object, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
We will respond to all data rights requests within 30 days of receipt. In complex cases we may extend this by a further 30 days, and will notify you of the extension and its reason. There is no charge for exercising your rights, though we may decline requests that are manifestly unfounded or excessive.
9Cookies and Tracking Technologies
be345 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, keep you authenticated during a session, and analyse how the Platform is used. The following categories of cookies are in use:
- Essential cookies — strictly necessary for the Platform to function. They enable session management, keep you authenticated between page loads, and support security features such as CSRF protection. Essential cookies cannot be disabled without breaking core Platform functionality.
- Functional cookies — store your preferences such as language setting, device type, and display options so you do not need to re-enter them on every visit. These cookies do not track your activity across other websites.
- Analytics cookies — help us understand how players navigate the Platform, which sections are most visited, and where technical errors occur. Analytics data is processed in aggregated, anonymised form and used solely to improve the Platform experience.
You can manage your cookie preferences through your device's browser settings. Disabling non-essential cookies will not affect your ability to use the core gaming and payment features of the Platform, but may affect certain preference-saving or analytics functions.
10Data Security
be345 applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include 256-bit SSL encryption for all data transmitted between your device and our servers, secure hashing of account passwords, role-based access controls that restrict staff access to personal data on a need-to-know basis, and regular security audits of our systems and infrastructure.
While we take all reasonable steps to protect your data, no internet transmission or data storage system can be guaranteed to be 100% secure. If you believe your account security has been compromised, contact us immediately at [email protected] so we can take appropriate protective action without delay.
11Minors and Age Verification
The be345 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect or process personal data from individuals under the age of 21. During registration, all players must confirm they are 21 or older, and be345 reserves the right to request documentary proof of age at any time. If we discover or have reasonable grounds to suspect that a player is under the minimum age, the account will be immediately suspended, all gameplay will be voided, and any deposited funds will be returned to the original payment source after identity verification is completed.
If you are a parent or guardian and believe a minor in your care has registered on be345, contact us immediately at [email protected]. We will investigate, suspend the account if the report is verified, and ensure the minor's data is handled in accordance with this Policy.
12Changes to This Privacy Policy
be345 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players by displaying a notice on the Platform or by sending a notification to the email address or mobile number associated with your account. The Last Updated date at the top of this page always reflects the most recent revision.
Your continued use of the Platform after any update to this Policy constitutes your acceptance of the revised Policy. If you disagree with any change, you must discontinue use of the Platform and may request account closure by contacting our support team.
13Contact Us About This Policy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way be345 processes your personal data, please contact our Data Privacy team. We are available 24/7 and will respond to all privacy-related enquiries within 30 days of receipt.
Privacy enquiries email: [email protected]
Have questions about how be345 handles your data? Browse our FAQ for quick answers, or visit our About Us page to learn more about the platform.
Read the FAQ About be345