Responsible Gaming at be345
be345 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Gambling should always be a form of entertainment — never a financial solution.
1Our Commitment to Player Safety
be345 takes responsible gaming seriously. We recognise that while the vast majority of our players enjoy cricket betting, slots, and live casino games purely for entertainment, a small number of individuals may develop problematic gambling habits. Our commitment is to provide every player with the tools, information, and support they need to keep their gaming experience positive and within their personal limits.
We believe that responsible gaming is not a compliance checkbox — it is a genuine obligation to the people who trust us with their time and money. Every tool, every safeguard, and every policy on this page exists because we believe that a truly enjoyable betting experience is one that stays under control, respects your finances, and never interferes with the more important parts of your life.
2Responsible Gaming Tools
be345 provides the following player-controlled tools to help you manage your gaming activity:
321+ Age Restriction Policy
The be345 platform is exclusively available to players who are 21 years of age or older. This is a firm, non-negotiable requirement that applies to all players regardless of location within Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other city or district.
During account registration, all players are required to confirm their age. be345 reserves the right to request documentary proof of age — including NID card, passport, or other government-issued identification — at any time and without prior notice. Accounts where the player is found to be under 21 will be immediately suspended, all gameplay will be voided, and any deposited funds will be returned to the original payment method after identity verification is completed.
If you are a parent or guardian and believe that a person under 21 in your household has registered on be345, please contact our support team immediately at [email protected]. We will investigate the matter and take prompt action including account suspension and full refund of any deposits made by the underage account holder.
4Warning Signs of Problem Gambling
Gambling becomes a problem when it stops being entertainment and starts affecting your finances, relationships, or mental health. Watch out for these warning signs:
- Spending more money on gambling than you planned or can afford, including exceeding your bKash or Nagad balance regularly
- Chasing losses — placing more bets in an attempt to win back money you have already lost
- Gambling for longer sessions than intended, frequently losing track of time on the platform
- Neglecting work, studies, family responsibilities, or daily life activities in favour of gambling
- Borrowing money, taking loans, or using essential household funds to finance gambling activity
- Feeling anxious, irritable, or depressed when not gambling, or using gambling to escape stress
- Lying to friends, family members, or colleagues about the amount of time or money spent on gambling
If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use our responsible gaming tools or contact our support team right away. Taking action early makes a significant difference.
5How to Activate Responsible Gaming Tools
Activating any responsible gaming tool on be345 is straightforward and takes less than two minutes. Here is how to do it:
- 1Log in to your be345 account using your registered mobile number and password.
- 2Navigate to Account Settings and then select the Responsible Gaming section from the menu.
- 3Choose the tool you wish to activate — deposit limit, loss limit, session time limit, time-out, or self-exclusion.
- 4Enter the limit value or duration you want to apply and confirm your choice. Limits take effect immediately upon confirmation.
- 5If you need help at any step or cannot find the settings, contact our 24/7 support team at [email protected] and they will assist you immediately.
6Self-Exclusion Programme
Self-exclusion is the most comprehensive tool be345 offers to players who feel that gambling has become, or is becoming, a problem in their lives. When you apply for self-exclusion, your account will be closed and you will be prevented from opening a new account on the be345 platform for the duration you select. All promotional communications will be stopped immediately.
Self-exclusion periods available on be345 are: 6 months, 1 year, 2 years, 5 years, and permanent exclusion. We strongly recommend that players who are uncertain choose the longer periods. A self-exclusion cannot be reversed before the chosen period expires — this is by design, as impulsive reversal undermines the purpose of the tool. Any funds remaining in your account at the time of self-exclusion will be refunded to your original payment method (bKash, Nagad, or Rocket) after standard identity verification.
To apply for self-exclusion immediately, contact be345 support at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours and confirm once the exclusion is active. No reason is required — your decision is respected without question.
7Deposit Limits and Loss Limits
Deposit limits and loss limits are two of the most effective tools for maintaining control over your gambling budget. be345 allows you to set these limits independently for different time frames:
- Daily deposit limit — the maximum amount in BDT that you can deposit via bKash, Nagad, Rocket, or any other method within a single calendar day.
- Weekly deposit limit — the cumulative maximum deposit across all payment methods within any rolling 7-day window.
- Monthly loss limit — the maximum net loss you are willing to accept within a calendar month. Once reached, no further real-money bets can be placed until the period resets.
When you request a decrease in any limit, the change takes effect immediately. When you request an increase in a limit, be345 applies a mandatory 7-day cooling-off period before the higher limit activates. This cooling-off delay is intentional — it gives you time to reconsider and prevents impulsive escalation of your spend.
8Protecting Minors
Protecting young people from access to gambling is a shared responsibility that be345 takes seriously. Our age verification processes are applied at registration and may be re-triggered at any point during a player's account lifetime. Any account found to belong to a player under 21 will be immediately closed with a full refund of deposited funds.
If you share a device with younger members of your household, we strongly recommend using your device's built-in parental controls or installing third-party content filtering software to prevent underage access to gambling sites. Common options compatible with most Android and iOS devices used in Bangladesh include built-in Screen Time and Family Sharing features on Apple devices and Google Family Link on Android devices.
Never share your be345 account credentials — your registered mobile number, password, or OTP codes — with anyone, including family members. Your account is personal and may only be used by the registered adult account holder.
9Reality Check Feature
be345 offers a Reality Check feature that sends you an on-screen notification at regular intervals during your gaming session. The notification shows how long you have been playing in the current session and gives you the option to review your account, continue playing, or end the session entirely. This feature is designed to counteract the natural tendency to lose track of time when engaged in fast-paced games like slots or live cricket betting.
You can set the Reality Check interval to 15 minutes, 30 minutes, or 1 hour depending on your preference. We recommend enabling this feature for all session-based games including slots, live casino, and in-play cricket betting markets, where the immersive nature of the experience can make it easy to lose awareness of elapsed time.
10Get Help — Contact Our Support Team
If you feel that gambling is negatively affecting your life — financially, emotionally, or in your relationships — please do not hesitate to reach out to the be345 support team. Our agents are available 24 hours a day, 7 days a week, and are trained to handle responsible gaming conversations with sensitivity, confidentiality, and without judgment. There is no shame in asking for help. Taking that step is a sign of strength, not weakness. We will work with you to put the right safeguards in place immediately.
We Are Here to Help
Reach our responsible gaming support team any time — day or night. Your privacy is fully protected and all conversations are confidential.
[email protected]Have questions about our games or platform? Browse our FAQ for quick answers or explore be345 Casino for a safe and responsible gaming experience.
Read Our FAQ Explore be345 Casino